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Customer Care Coordinator
- £30K / Year
Customer Care Coordinator - Leading Residential Developer
Permanent l £25k - £30k plus pension, medical and holiday allowance
This leading Residential developer are looking for a Customer Care Coordinator to work in their busy, fast-paced customer care department. This developer have a reputation for providing high standards of care combined with a compassionate approach and excellent customer service to individuals who live in their own homes.
Some of the key duties you will be undertaking as a Customer Care Coordinator are:
To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
To be professional, courteous and punctual in all dealings with customers and our external partners.
Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times.
Ensure all materials and labour required is available prior to starting works.
Work closely with the Head of Quality and all members of the Customer Care Team to ensure continuation of work.
Liaise with Site Managers, Contracts Managers and Construction Director where appropriate prior to arranging any meetings with customers for the Customer Care Team.
Produce all relevant documentation relating to Customer Care accurately and in a timely manner.
Responsible for updating reporting system / database in a timely and efficient manner to ensure accuracy of customer database.
Maintain an efficient, effective filing system.
Report any continually occurring problems encountered by the Customer Care Team to ensure these can be rectified and the source of the problem identified.
Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to Customer Care issues.
Close out the defects identified and secure retention monies in tandem with Head of Quality and Customer Care team.
Assist the team in formulating Customer Care Plans for all projects.
Assist Head of Quality with any administration duties were required
A Customer Care Coordinator applying for this role must have the key attributes below, among others:
At least 2 years' Customer Care Coordinator experience within the Residential sector.
To be a people person who is able to understand the needs of our clients.
Striving for excellence and understanding the needs of your customers.
Administration Experience and Interpersonal Skills.
Excellent Telephone Manner.
If you have the relevant experience and would like to apply for this Customer Care Coordinator role, or wish to have a confidential chat, then please feel free to contact Deanna Fitzsimons on 07867450798
To view all of our current Customer Care Coordinator roles then please visit our website; www.borneltd.com or register for alerts on our App (available on the App Store and on Google play).
Please bear in mind that we often get a high volume of applications for each role. We'd love to call every single person, even if they're not the right fit, but we just can't. What we can guarantee is that we will strive to contact suitable candidates, who have the required experience and background for this role or any other current roles, as soon as possible. Finally, if you call us, we make a huge effort to take every call (if we're not already on the phone) and will always return calls and messages.