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Customer Service Technician
- £40K / Year
Sites Across Oxfordshire & Berkshire
Up to £38k plus van and benefits
Our client, are a multi-award-winning housebuilder that operates nationally across a number of regions, are recruiting for a Customer Service Technician. Their residential profile is across traditional build and RC Frame developments, however, you will be joining their high-end properties team. With up-coming developments, the purpose of your role is resolution and remediate of customer issues to a 5* standard.
What do I need to achieve and deliver to be effective in this job?
·Carry out multi-trade remedial work to quality standards
·Undertake vehicle and equipment inspections on a regular basis
·Ensure all areas of traffic, or areas at risk are covered and/or protected from any damage from remedial activities
·Maintain in good order the company vehicle assigned and be mindful of the responsibilities of the road worthiness of same
·Ensures that purchaser's acceptance sheets are signed by purchaser as proof of completion that the work is finished to quality standard
·Assist the Quality Inspectors with back checks when necessary
·Carry out all duties in accordance with our internal code of conduct
·Escalate any issues or risks to the appropriate person through the CM system
·Familiarise and hold a good understanding of required policies and procedure
·Plan the allocation of own work to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
What skills and experience are essential to do this job?
·Excellent written and verbal communication skills - engaging with customers, suppliers, partners
·Pro-active approach with the ability to work independently and as part of a team
·Good practical experience within all aspects of the building industry
·Basic knowledge of carpentry/bricklaying and plastering / drylining and all finishing trades
·Flexible (if necessary work overtime/weekends/emergency call outs)
·Resilient personality and able to maintain a professions image
·Ability to organise and prioritise effectively
·Current driving licence
If you have the relevant experience and would like to apply for this role, or wish to have a confidential chat, then please feel free to contact Paige Wooding on 07551155789
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Please bear in mind that we often get a high volume of applications for each role. We'd love to call every single person, even if they're not the right fit, but we just can't. What we can guarantee is that we will strive to contact suitable candidates, who have the required experience and background for this role or any other current roles, as soon as possible. Finally, if you call us, we make a huge effort to take every call (if we're not already on the phone) and will always return calls and messages.