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RLO / Resident Liaison Officer
- £130.00 / Day
1.5 year project
Pay: £110-£130 for 9h day or £23,000 - £30,000 Plus package
Start Date: asap
My client who is a medium size contractor are looking for an experienced RLO to join the business on temp basis for a project that will initially be 13 weeks.
The works comprises of external repairs and internal flat rewires. The programme duration is over 12 months.
Duties you will have:
To carry out resident profiling, identifying vulnerable residents to establish their requirements to produce individual communication plans to allow works to be tailored accordingly if required.
To be responsible for the organisation and management of all aspects of communication and booking appointments, notifying residents of all major elements of the works and commencement dates, providing contact details and distributing RLO information packs.
Ensuring that resident communication documents are reviewed, updated and distributed, ensuring high quality and compliance with client and project requirements.
Prior to works starting, complete property condition and appliance surveys and take photographs when required, explain complaint procedure.
Ensuring resident's choices where applicable are collated including ballots to communal areas.
To carry out daily visits residents where work is in progress, keeping residents up dated of the works.
To record the day to day work on the tracker in individual properties and to co-ordinate with site staff to achieve project targets on time.
To ensure the health and safety of all residents.
To attend community events and school visits.
To collect satisfaction surveys as property handed over and input scores on the tracker to be used for feedback to improve our service.
The post holder will be expected to adjust their working patterns accordingly as some meetings may take place out of office hours.
To be responsibility for the RLO duties on site until handover and to continue to assist the refurbishment and customer service team after handover if required.
To ensure that Solo Protect is fully charged, worn and used at all times.
To ensure that all Safety Certificates along with Kitchen Designs, colour choices and external reports are scanned and filed in the Home by Home folders, which must be properly maintained
Prepare RLO reports, attend and report in project meetings.
Qualifications & Experience
- Previous experience working within a social housing environment
- Experience in a customer service role within the construction industry
- Experience dealing with resident complaints
- Experience supervising external contractors
- Available to travel to various places of work as required
If you have the relevant experience as described above and would like to apply for this RLO job in London then please email an updated CV to Damian @borneltd.com.
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Please bear in mind that we often get a high volume of applications for each role. We'd love to call every single person, even if they're not the right fit, but we just can't. What we can guarantee is that we will strive to contact suitable candidates, who have the required experience and background for this role or any other current roles, as soon as possible. Finally, if you call us, we make a huge effort to take every call (if we're not already on the phone) and will always return calls and messages.